(Not exactly) Newsflash: KKM Semakin Tenat.

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Seriously guys… it wasn’t exactly a newsflash that MOH is understaffed, under-budget, over-worked and basically functioning sub-optimally due to all of those reasons. The same issues have been plaguing MOH since I started working in 2011 (and also long before that, I am sure). And naturally, with the way our economy is doing, the state of hospitals and health facilities in MOH has been progressively worsening since then.

And what a surprise (NOT!) that THIS time, it isn’t the mengada-mengada, manjalitis Millennials who are saying these things. These things come from the professional opinion of our country’s National Audit Department! When they say it, they have credibilities. People started sharing the news (which is not exactly news) all over the social media, flooding my newsfeed with their own take and opinions on the news. But when the junior doctors say it…. well, we can brush them off as manja dan mengada-ngada, kan? (Okay, I better stop the direction in which my composition is currently heading. Haha. I have promised myself that I am done championing the issue of junior doctors. I am already a senior now and I have my own issues that I care about to fight for. But old habit dies hard, LOL! I have always believed that as a group, we are only as strong as the weakest link. And therefore, we must empower our junior doctors so that they can be as, ehem, great as us the seniors. But heck, the juniors can learn to fight their own issues especially if they believe they are right. I have my own stuff as a senior doctor that I am unsatisfied about! LOL.)

If you look at the comments section, you will notice some of the commentators saying something to the effect of “Dahlah memang tak cukup staff. Yang ada pun, bukan semua functioning! Ada yang bermasalah… asyik EL, MIA dan ada yang mempunyai masalah peribadi hutang dengan Along sampai Along mai cari kat tempat kerja and mengamuk kat sana. Exit policy buat perhiasan agaknya!(Love your comment, there!)

Another LOVELY comment:

“Aku tak tau la susah mana sangat exit policy tu tapi yg aku tau ada ex-staff klinik aku ada kes polis pun masih kekal lagi kerja dekat PKD aku tapi dibayar gaji hari. Depa sanggup buat laporan berjela2 utk tatatertib and bayar gaji hari tapi tak sanggup nak buat laporan utk pecat org. depa punya “busy” tu macam tiap2 bulan ada kes pecat org

Another comment which I personally LOVE :

“Bukan saja masalah tak cukup pekerja… tapi ada yg tak function. Ada yg kerja cincai, salai-balai, tak bersungguh buat kerja, lembap…. dan ada yg jahat terhadap pesakit!Kalau aku jadi org admin dah lama aku buang dan terminate org2 bermasalah mcm ni. Kalau nak kerja, buat cara nak kerja. Berdisiplin mai kerja, dress appropriately pakai uniform kerja, professional layan pesakit dan PAP! Jgn sampai benda basic routine pun nak kena ketuk every day and nak kena cakap byk2 kali. Org2 yg baloq liat macam ni memang tak layak kerja dgn KKM. Ramai lagi menunggu masuk kerja. Inilah waktunya yg paling sesuai untuk kita terminate pekerja2 lembab dan membebankan jabatan. Sebab berlungguk lagi menunggu nak dapat kerja!”

Soooo many of my friends had the same view as above! We REALLY vented out while sharing the news in the social media.(Seriously, we cannot stop millennial doctors using social media anymore! One day the millennials will become the leaders and saying things in social media will no longer be taboo! Instead, it will become the mainstream. Trust me… you can see the trend already.)

We are FED UP of the admin people not doing something concrete to these toxic, cancerous, pathetic excuse of a human being who are degrading the morale of the rest of our MOH staff by their despicable (sometimes criminal) behaviour! Not just to their own colleagues but sometimes even to the patients! (I won’t say much if  you are bad to your colleagues. Kawan-kawan sekerja kau tu memang deserve your bad behaviour sebab depa tak pandai nak defend diri sendiri dan lawan kau balik sedangkan diorang mampu nak buat kalau diorang betul-betul nak! They deserve the headache of dealing with your problematic behaviour and your unnecessary EL/MIA/laziness if they do not have the spine and are TOO MUCH OF A COWARD to report against you. But if you are UNJUST to my vulnerable, defenceless, involuntarily warded patients, I will personally make it my life mission to deliver your punishment even if I have to charge you through the legal channel. I swear it! I have even warned my own staff that if I EVER see them using ‘ubat kampung’ on my patients, I will go after them myself! Because my patients are vulnerable and they are MY responsibility. I WILL GO AGAINST YOU if I see your unethical or criminal behaviour WITH MY OWN EYES. The responsibility is mine to report on you if I see your ‘ubat kampung’ with my own eyes! If I can’t get you through the admin channel, I will get you through the legal channel! I don’t care whether the charge will stick or not… but police report WILL be done against you if any form of punishment failed to be delivered using the hospital admin channel. Whether or not the charge will stick… is the job of the police and the DPP. But making the report is MY responsibility and MY prerogative and IT WILL BE DONE if the admin people fail to give a suitable reprimand and punishment against you.) 

So the admin people, please listen to the plight and woes of your clinical colleagues. Please take action against the person who has had multiple, repetitive complaints being lodged against him. (one complaint may be due to personal issues! But if multiple behavioural issues with multiple complaints?? Takkan nak brush off lagi?) Because even if we may not say things in front of you, we will certainly vent in the social media by hiding behind the sharing of ‘current issues’. Hahah. And the public will come to know all about it.

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COURTESY STIGMA

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One week ago, again my Facebook newsfeed was exploded by the scandalous news that a private psychiatrist had allegedly sexually harassed his own patient. To be fair, we need  to know both sides of the story before we come to any sort of judgment.

But, I was disheartened by some of the comments that I read in Facebook regarding this case.

Even doctors had said something to the effect of “Psychiatrists pun sama macam pesakit depa.” And another one had said “Psychiatrists pun ada mental health issues,” (What? You think Cardiologist cannot get heart disease? Oncologists cannot get cancer? Wake up to the real world, genius!)

Have you guys heard of the term ‘courtesy stigma’, first defined by the sociologist Erving Goffman in 1963?

Courtesy stigma is basically ‘stigma by association’ in which the stigma is extended to the people who are close to the stigmatized group. For example, family members of mentally ill patients are often affected by courtesy stigma. “Kakak dia ada Schizophrenia. Tak payah lah kawan dengan dia.” or “Padanlah dia suka marah-marah. Ayah dia pun bipolar. Like father, like son.” (even if the person has an absolutely valid reason to be angry at you, you will somehow relate it to the person’s mentally ill family member.)

And courtesy stigma also affects psychiatry doctors. Trust me, we in psychiatry know this VERY WELL. Some of our own doctor-friends will say things like, “Psychiatrist boleh faham patient mental sebab depa pun mental.” and disguised their offensive sentence as a joke.

Well, I am having none of that! None of my friends will ever dare say things like that to me because I call out on it STAT! Right there and then I will challenge their statement and shred their reasoning to pieces. And they learn to behave well with me next time. See? I am a staunch believer and practitioner of behaviour modification. Your bad behaviour will be called out and punished stat! I don’t put up with crap. Welll… not for long, at least!

So, I wrote my own comment in the Facebook thread by saying:

When a prominent ortho surgeon was accused of multiple counts of sexual harrassment, we do not generalize all ortho surgeons “gatal” the lot of them.

Anyone can behave unethically and despicably. And we shouldn’t overgeneralize a group over any misdeed done by a few in that group.

Please don’t say nonsensical things like “psychiatrist are also like their patients” or that “some psychiatrist have mental health issues”.

A lot of doctors have mental health issues across all fields. Some have anger management issues as well, making life hell for their subordinates. Some were depressed while undergoing their master programs. We in psychiatry have seen all of them. We know mental health issues are prevalent in any field.

Some of the other doctors have spouses or children who are affected by mental health issues…. because their parents are only concerned about being good doctors rather than being a good parent/daughter/son/sister and they delegate the job of caring for their own family to others.

Anaesthetists also have a higher rate of suicide. What funny jokes can we crack about that? Access to lethal means of suicide is a known risk factor for anyone who is depressed. But depression or other mental health illness can happen to anyone.

Stop this stigmatization and overgeneralization. Cognitive errors are so unpalatable when they come from doctors who are supposed to have an enlightened mind.

I was gratified to see that many had liked my comment even though I wasn’t expecting them to. Having a lot of people read this comment of mine and liking it means that people understood and supported what I had written. So at that particular time, I have at least educated some people into not stigmatizing us. Small steps… but everything big starts with something small, right? I have done my part. I have spoken up.  In some other place and some other time, another person will speak up over the same issue and do their own part in reducing courtesy stigma. Slowly and surely the stigma will be reduced by these collective small steps. In fact, it is already reducing! The number of junior doctors queuing up in the waiting list to become Psychiatry MO is quite high, these days!

In fact, I was informed by one of my readers that my blog is one of their point of reference when they are trying to research on psychiatry career pathways! So, if my blog has done nothing else, it has at least promoted the field of psychiatry to some junior doctors. The popular campaign by RCPSYCH to #ChoosePsychiatry is also gaining momentum in the other side of the world.

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The number of junior doctors choosing to train in psychiatry is at an all-time high, according to the latest statistics.

New figures from Health Education England reveal a 92 per cent uptake in England, Scotland and Wales, with 446 of 483 available places taken by junior doctors wanting to specialise in mental health.

This compares with a 69 per cent fill rate in 2017, when only 337 accepted one of the 491 places on offer.

The dramatic increase follows the Royal College of Psychiatrists’ #ChoosePsychiatry campaign, which launched in 2017, and has worked to increase the number of junior doctors choosing psychiatry as their speciality.

The figures also reveal a significant improvement since 2018, when 480 junior doctors accepted one of the 613 places on offer – a 78 per cent fill rate.

Record levels of investment in mental health services by the government and the NHS has helped increased public awareness to unprecedented levels, making psychiatry a more attractive career path.

Dr Kate Lovett, dean of the Royal College of Psychiatrists, said: “Psychiatry is an incredibly rewarding career and these figures are exciting news for patients as well as the specialism.

“The College’s #ChoosePsychiatry campaign has helped drive this dramatic rise in junior doctors choosing psychiatry as their career path. 

ETHICS & LEGALITY IN PSYCHIATRY

As psychiatry doctors, ethics is one of our core subjects and is supposed to be our strength and our specialty! It is REALLY sad if we are the ones who cannot practice it properly. When ethical issues involving psychiatrists appear in the social media, it is especially disillusioning and disappointing.

We used to think that doctors are generally kind, helpful and ethical. But these days, that impression can no longer be taken for granted. Remember the case of the prominent Ortho surgeon who had sexually harassed his housemen? We all had wondered regarding how his criminal behaviour could be ongoing for so long? Aren’t MOST DOCTORS ethical? So, why do MOST OF THEM become the ENABLERS of criminal behaviour? We started to wonder and cast blame when the shit hit the fan.

“Kenapa specialists lain pun tak bersuara?” 

“Kenapa tak ada siapa buat police report?”

“Kenapa Pengarah Hospital tak buat apa-apa sedangkan dah banyak complaints?” 

I am sure, AT THAT TIME, they would answer things like, “Nak ambil tindakan kena cukup bukti.”  OR, “He is too powerful. Dah buat report police pun tak boleh nak buat apa.” OR “HOs sendiri and victims pun tak berani nak ke depan buat laporan kat dia. Budak-budak Master pun bawah dia juga… nanti depa takut tak pass master.” 

They justified their inactions and silenced their conscience!

Suddenly, ONE FINE DAY, it took only ONE PERSON to decide to contact the mainstream media (THE STAR) to give her side of the story. Maybe she was thinking, “To the hell cukup bukti ka dak! Yang pasti, aku nak benda ni keluar juga!” Sebab once dah keluar, barulah siasatan akan berjalan untuk cukupkan bukti! Masalahnya bila benda dok hushed up tak keluar-keluar sampai ke sudah… sampai bila bukti nak cukup?

So things that used to be swept under the carpet (BERTAHUN-TAHUN berlalu tapi TAK PERNAH CUKUP BUKTI sebab tak pernah siapa pun teringin nak siasat habis-habisan dan ambil tindakan) tiba–tiba senang ja terbongkar dan siasatan boleh berjalan.

Bila keluar berita yang “pakar-pakar Orthopaedic di hospital tersebut akan dipindahkan” (mungkin sebab pakar-pakar tersebut dilihat seperti membenarkan dan membiarkan penganiyaan berlaku) tiba-tiba ada yang mahu complain pula! “Kenapa kami kena pindah? Sedangkan kami tak terlibat! Kami tak bersalah! Kami tak tau pun kejadian sexual harassment tu semua!”

Amazing! Orang di hospital lain pun boleh tau pasal your notorious HOD…. macam mana kau di hospital tu boleh tak tau? What wilful ignorance is this?

You deserve the punishment of being transferred out! When you are neutral and not taking sides in the face of oppression, you are actually a co-conspirator to the act! Your silence in a situation of injustice means you are siding with the side of the oppressor! To quote Finaz Yunus, (the host of Analisis in TV Al–Hijrah) we have to “BE TRUTHFUL! Not Neutral!” and this is ESPECIALLY important in the case of human rights!

So, in my opinion, you deserve to be punished (mobilized and transferred out of the hospital) if you had known what had happened and yet you had silenced your own conscience and let the heinous crime persist indefinitely!

So the take home message is: Bukti memang takkan cukup AT FIRST. Tapi, tugas siapa untuk cari bukti once orang dah complain? Tugas KITA lah! Tugas admin! Tugas polis! Tugas DPP!

Kalau admin malas buat kerja dan nak brush off complaints by saying things like “Ada cukup bukti tak? Dia ni dah counselling belum? Korang dah pernah minta explanation letter kat dia ke belum? Dah pernah bagi warning letter ke belum? Dah pernah pergi kursus-kursus untuk pekerja bermasalah ke belum? Bla bla bla..Dia ni dah lalui this procedure and that procedure ke? Kalau benda2 ni tak buat lagi, tak boleh ambil tindakan lagi!” Aduh! Sampai menyusahkan pula pakar-pakar yang dah lodge complaints…. and the problematic worker will continue his problematic behaviour till kingdom come! Well, orang lain mungkin akan give up or just internalize learned helplessness in dealing with problematic staff. Tapi kalau aku kat tempat orang yang complain, aku takkan diam! Orang yang setakat ada problem EL/MIA bolehlah nak suruh counselling ke and whatnots…. tapi kalau kesalahan menyalahi undang-undang dan ada kes polis dan sebagainya (like being accused of sexual harrassment/rape/assault)… aku akan laksanakan gantung kerja dulu sementara siasatan penuh dijalankan! Once you are cleared, you can come back  to work! But this is a HEAVY accusation, and you should be suspended until you are cleared!

In psychiatry, every single thing we do from patient admission, to medication, chemical restraint, physical restraint and seclusion/isolation are governed by the Mental Health Act! We are bound by the law in our clinical practice.

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One of the shameful anecdotes in the Malaysian Psychiatry history! When a mentally ill patient dies in custody, the pounding headache is real!

 

But it is no secret that mentally ill patients are very vulnerable to being abused by our own staff or by the police officers who had made the arrest. Sometimes they are abused to their deaths as in the case of the article above. And this can happen anywhere, especially in the third world countries where patients’ rights are not that well-advocated.

It is our responsibility as a psychiatry doctor to make sure that our staffs are ethical and follow the law in how they handle our patients. Mentally ill patients have their own rights. If they cannot speak up for themselves, we must look out for them!

One of my friends had said that she had heard some talks of how “ada staff masuk cell dalam wad purposefully untuk pukul patient.” in one of the hospitals she used to work at. I won’t be at all surprised if some of our staff might have unnecessarily roughened up or abused our patients.

But, that is CRIMINAL BEHAVIOUR, okay! And if I see such a behaviour with my own eyes, I will give them hell!

I personally had sternly warned my own staff, “Kalau saya nampak siapa-siapa pukul pesakit tak pasal-pasal, saya akan report! Saya akan siasat! Saya akan ambil tindakan undang-undang kalau admin tak nak buat tindakan tatatertib dan orang lain tak nak buat apa-apa! Kalau pesakit unmanageable, inform saya. Kita boleh bagi ubat, atau sedation, boleh chemical restraint atau physical restraint. Tak perlu nak kasar dengan diorang pun! Tapi macam mana kita nak bagi sedation kalau korang tak report? Dan macam mana korang nak report kalau korang tak monitor patient betul-betul? So kalau patient buat perangai, jangan nak lepas geram kat diorang kalau korang yang tak buat kerja monitor patient. Kalau korang monitor betul-betul dan inform MOs betul-betul, dah lama doctors bagi intervention tanpa perlu nak kasar-kasar! Kalau pesakit aggressive sekali pun, pergi mana breakaway technique yang dah belajar tu? Pesakit aggressive sebab dia sakit. Yang kita tak sakit ni, apa alasan kita nak aggressive?” 

I make myself clear and my stand is rock-solid, unshakeable! If things happen behind my back, I might not be able to punish you because I do not know about it. But if I, myself, is a witness to your criminal behaviour against my patient, I will go all out to make sure you get your just dessert by the admin. And if the admin brushes off my concerns, I will use a legal channel to punish you! I will do it because I have the freedom and the means to do it! And most importantly, I have the WILLPOWER to do it!

Some people think that, it is necessary to hush things up untuk ‘jaga nama hospital’. Silap besar! What happened to Hospital Sungai Buloh once the conduct of the notorious Ortho surgeon became well-known, huh?!

The truth has a way of coming out! Instead of being known as “the admin who had done nothing when multiple complaints had been lodged”, be the admin who had done something worthy of your position by lodging your own complaints against him to the DG and MMC! Say to the DG and MMC “I have concerns about this specialist. I receive reports from HOs that he has been sexually harrassing them.” You MUST do your part. The outcome of your complaint is a secondary consideration! But you must do your part, first!

My principle is clear: I don’t owe my loyalty or my allegiance to any department, hospital or ministry. I owe my loyalty and my allegiance to the truth only. I owe my obedience to God, religion and my own personal principles, FIRST! Anything else is always secondary! Kalau kau salah, kau salah! My report against you had nothing to do with where I work at! I want my department and my hospital to be known as “jabatan/hospital yang akan jaga etika terhadap pesakit dan sanggup report staff sendiri kalau staff memang salah” rather than being known for lack of ethics or under the carpet dirt-sweeper! Because I believe that IN THE END, the truth will come out someday, somehow, someway… because the sunnahtullah is like that! And my lacking in action today will be the shame of me one day. I am accountable for what I see, what I hear and what I do about it. Even if the outcome might not be what I want and the perpetrator might go free, I have done what I should in my own capacity within my own limitations and that’s all that matters! 

THE LEGAL CHANNEL IS ALWAYS THE RIGHT CHANNEL

We always tell our staffs not to use the social media and we encourage them to complain using the right channel (which is usually incompetent and slow and broken). Kalau admin tak buat tindakan sepatutnya through the right channel, then we should go through the legal channel! (The legal channel is ALWAYS the right channel, anyway). Imagine what will happen once the legal channel is taken? Well, of course media akan hidu and things will become viral anyway. So remember, the legal channel is always an option! It is YOUR RIGHTS as a Malaysian citizen. And your job does not bind you from taking legal actions against anyone who had broken the law. The hospital admin CANNOT punish you for taking a legal action when they themselves fail to deliver a fair outcome out of your complaints.

And the bonus is, the legal channel can also be the viral channel. Imagine the headlines, “Houseman lodged a police report against nightmare specialist” Haha!

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Remember this incident, guys? It was only last year! The HO took a legal channel (which is always the right channel, as a Malaysian citizen) and the issue became viral!

So, my recommendation to any victim of injustice is this: It’s okay if you cannot use the social media since it is not allowed for you to do it. If you are asked to use the right channel, go ahead and use it as your first line action. But if your admin FAILS to give you justice, you must go through the legal channel. And trust me, the legal channel will be the viral channel, anyway! Because the media will pick it up! So, yup… you get what you want at last!

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Unfortunately, most people will not want to go through the hassle of taking any legal action, especially if the criminal behaviour is directed towards others rather than themselves. Well luckily, I am not most people. Once I am angry enough, I will fight to the end. If my warning is not heeded by my staff, I will strike on my own if the admin is too slow in doing their job. I will take a legal action. I am not used to learned helplessness and I will never make myself get used to it when it comes to dealing with dysfunctional staff with criminal-like behaviour.

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THE STANDARD

Before I end this post, I want to ask my dear readers to ponder the concept of justice and redha. Because trust me, even so-called religious people get confused at times!

My dear readers,

In our daily interactions with others in the society, the standard that is outlined by Allah for us is JUSTICE! That’s why in Islam we have judges and the justice system (Syariah: Hudud, Kisas, Takzir etc). It is not the place of ANYONE to tell you “Redha sajalah anak you kena bunuh. Kalau  you marah pun, bukan boleh dapat balik anak you. Tak payah nak siasat, panjang-panjang cerita! Maafkan saja pembunuh tu. Redha kan dapat pahala! Redha kan Islamik.”

NO! NO! NO!

Instead, in our daily interaction with OTHERS – with our fellow human beings – we must always be mindful of justice because that is THE STANDARD that Allah had DEMANDED of us! You should instead say, “Allah had enjoined us to be just! Allah will punish us for failing to do justice! It is our responsibility to see it delivered no matter what!”

However, in our relationship with Allah, the STANDARD is redha! You should not question Allah, “Why are You not fair to me? Why do You let my son be murdered! Is this fair of You to allow him to be killed when my son is a religious Muslim and a good person?”

No! No! No!

Instead, in our relationship with Allah, we must always be mindful of redha! “Ya Allah, apa saja yang terjadi, aku redha! I submit to your wisdom.”

Redha and justice are NOT contradictory concept! You can be “redha anak dah tak ada kena bunuh” even as you demand that justice be done for your murdered son. Your demand for the justice system to deliver justice for you has NOTHING to do with how redha you are with what God has fated for you.

Justice is your standard with fellow human beings and with the administrative system in this dunya! Redha is your standard in your personal relationship with Allah! They are two separate (but related) concepts!

(Not delivering justice is BELOW standard. Demanding justice is THE STANDARD… and it is THE MINIMUM STANDARD expected of us by God. Choosing to forgive your oppressor is ABOVE standard. But you cannot make any inference regarding level of redha, faham tak? You might choose to forgive your oppressor, but deep inside, you are still NOT redha about what Allah has fated for you! Yes… that can happen, ok? You can trick other non-educated civilians into forgiving crime by manipulating the concept of Redha while ignoring the concept of Justice, but you cannot trick me! Because when I tak puas hati, I read up! I know my stuff! Manipulate me at your own peril.)

Please be clear about this. And try to lead your life according to THE STANDARD (of Justice and Redha). Even as you may not do it perfectly hundred percent of the time. At least, TRY!

Until next time, my dear readers! Much love and may Allah bless all of us.